OniTail 2.0

How long does the battery last, and how fast does it recharge?

The OniTail 2.0 has a 300mAh rechargeable battery that provides up to 5 hours of playtime. It fully recharges in just 30 minutes with the included USB-C cable. 

 

How do the modes, speeds, and controls work on OniTail 2.0?

The OniTail 2.0 is easy to use with three play modes and customisable speeds:

• Smart Mode: Self-driving for independent play.
• Manual Mode: Use the controller to guide the toy.
• Standby Mode: Saves battery after 5 minutes of inactivity and reactivates with a touch.

You can choose between Slow (playful) or Fast (thrilling) speeds for both Smart and Manual modes. The controller is simple and works up to 65 feet (20 meters) away. It features:

• Arrow buttons for movement.
• A center button to switch modes.
• A speed button to toggle between Slow and Fast.

The toy itself has a single button to cycle through modes, with light colors indicating the active mode. Plus, setup takes just 60 seconds with the included instructions.

Is OniTail 2.0 suitable for adult cats and kittens?

Yes! It is designed for both adult cats and kittens, providing engaging playtime for all ages. The adjustable speed and interactive features ensure a fun experience, whether your cat is energetic or prefers a more relaxed play session.

How does the obstacle avoidance work?

OniTail 2.0 is equipped with an infrared sensor that automatically detects obstacles. When it encounters one, the toy smoothly reverses and changes direction, ensuring continuous and hassle-free play for your cat.

OniBall 

How do I turn the OniBall on?

To turn on the OniBall, simply short press the on-off key located on the toy. It's easy to activate and get your cat playing in no time.

What are the different OniBall modes?

The OniBall has two modes - smart mode and normal mode. Smart mode simulates prey's escape trajectory and intelligently navigates obstacles. Normal mode provides regular play for your cat.

How long does the battery last on a full charge?

The OniBall has a battery capacity of 150mAh, providing approximately 180 minutes of playtime on a full charge. Keep your cat entertained for hours.

How do I check the charging status of the OniBall?

The OniBall has clear LED indicators to show its charging status:

• Blinking Red Light: The battery is low and needs to be charged.
• Blinking Blue Light: The toy is currently charging.
• Green Light Stays On: Charging is complete.

Make sure to fully charge it the first time for optimal performance.

OniBounce

Does OniBounce have different play modes?

Yes! OniBounce uses intelligent motion technology that responds to your dog's movements. It changes direction unpredictably, keeping playtime exciting and interactive.

Is it suitable for all dog breeds and sizes?

Best for small and medium dogs, though some larger ones may find it suitable. Not ideal for heavy chewers.

Can it be used on all surfaces?

Yes! OniBounce works on hardwood floors, tile, carpet, and more, ensuring a smooth and exciting play experience no matter where your dog loves to play.

Is it safe for my dog?

Absolutely! This toy is made from pet-safe, non-toxic, and durable materials, ensuring a safe and long-lasting play experience.

OniBrush

Is OniBrush suitable for pets with sensitive skin?

Yes! The fine, rounded bristles are designed to be gentle on your pet’s skin, preventing irritation while effectively removing loose hair.

Can OniBrush be used on wet fur?

While it’s best used on dry fur, OniBrush can also help detangle damp fur after baths to prevent matting.

How do I clean it?

Simply press the one-click cleaning button to remove trapped fur. For deeper cleaning, the brush can be rinsed under running water and left to dry.

Is OniBrush travel-friendly?

Absolutely! The lightweight and compact design makes it easy to store and carry, so you can groom your pet anywhere—at home, outdoors, or while traveling.

OniRoll

Is OniRoll safe to use on all fabrics?

Yes, OniRoll is designed to be gentle on all fabrics, including delicate materials.

Can OniRoll handle long pet hair?

Yes, it is effective in picking up both short and long pet hair from various surfaces.

How do I clean it after use?

Simply open the collection compartment, remove the accumulated pet hair, and close it back up. For a more thorough cleaning, you can wipe the roller with a damp cloth.

Do I need to buy refills or sticky sheets?

No! OniRoll is completely reusable and doesn’t require any sticky sheets, batteries, or power sources—making it a waste-free and cost-effective solution.

OniCalm

What sounds does OniCalm offer?

OniCalm provides a variety of soothing sounds, including white noise, lullabies, and nature sounds, designed to help pets relax and sleep better.

How do I operate OniCalm?

OniCalm is user-friendly with simple controls to select different sounds and adjust volume levels.

Is OniCalm portable?

Yes, OniCalm is compact and portable, making it easy to use at home or while traveling with your pet. 

OniPaw

How does OniPaw work?

OniPaw is a smart paw cleaner designed to gently and effectively clean your pet's paws, removing dirt and debris.

Is OniPaw suitable for all dog sizes?

Yes, OniPaw is designed to accommodate various paw sizes, making it suitable for both small and large dogs.

How do I clean and maintain OniPaw?

OniPaw is easy to disassemble and clean. Simply remove the silicone bristles and rinse them under water after use.

OniTug

What is OniTug designed for?

OniTug is an interactive tug toy designed to provide engaging playtime for dogs, promoting physical activity and strengthening the bond between you and your pet.

Is OniTug durable?

Yes, OniTug is made from durable, pet-safe materials to withstand vigorous play.

Can OniTug be used by all dog breeds?

OniTug is suitable for dogs of all breeds and sizes.

OniCloud

What size should I get for my pet?

If your pet likes to curl up tightly, a snug size is best. If they prefer to stretch out, choose the larger size.

Is the OniCloud bed machine washable?

Yes! Simply machine wash on a gentle cycle and tumble dry on low heat to maintain softness and shape.

How do I choose the right size for my pet?

We recommend measuring your pet while lying down in their natural sleeping position and adding a few extra centimeters for comfort. If your pet is between sizes, it's best to size up for extra space.

📏 Size Guide:

40 cm – Ideal for small cats, and toy breeds (e.g., Chihuahuas, Yorkies, Pomeranians).
50 cm – Best for small dogs and medium-sized cats (e.g., Dachshunds, French Bulldogs).
60 cm – Suitable for larger cats or small-medium dogs (e.g., Cocker Spaniels, Miniature Schnauzers).

Can I use this bed outdoors?

It is best suited for indoor use, but it can be used outdoors in a covered area. Avoid prolonged exposure to rain or moisture to maintain its softness and durability.

OniTote - Soho Bag

What materials is the Soho Bag made of?

The Soho Bag is crafted from high-quality 100% cotton with a quilted design, ensuring durability, breathability, and style.

How should I care for the Soho Bag?

The inner cushion is machine washable on a gentle cycle. The outer fabric can be spot cleaned or hand-washed to maintain its elegant look.

How does it attach to the car seat?

The adjustable straps and seat belt loops allow you to secure the bag to the passenger seat or back seat for a safe and stable ride.

Is it airline-approved?

While the Soho Bag is compact and easy to carry, airline regulations vary. Please check with your airline before travelling.  

 

 

OniGo - Harness Set

What size should I get?

Please refer to our sizing guide. Measure your dog’s chest girth and neck for the best fit — a snug fit keeps walks comfortable and safe.

Is it suitable for puppies or strong pullers?

Yes. The no-pull front clip is ideal for training, and the back clip gives flexibility once your dog is lead-savvy.

Can I use this for all-day wear?

Absolutely. It’s breathable, lightweight, and padded for comfort. Just be sure to check for proper fit throughout the day.

How do I clean the harness?

Machine wash cold with like colours. Air dry. For tougher stains, pre-treat with a gentle stain remover.

OniFountain - Halo

How often do I need to clean the Halo?

The bowl stays clean for up to 2 weeks thanks to its self-rinsing system, but we recommend a quick wipe down every few days and a deeper clean fortnightly.

Does it require filters?

Nope! One of the best features of Halo is that it's completely filter-free — no ongoing costs or replacements needed.

How do I know if it’s time to charge?

The LED panel will show a red light when the battery is low. Blue when charging, green when full. Super clear, no guesswork.

Is it safe to leave plugged in?

Absolutely. The water and electrical components are fully separated, so it's safe whether used plugged in or on battery mode.

OniFountain - Hydra

Is Hydra suitable for both cats and dogs?

Hydra is designed primarily for cats, but it's perfectly fine for small dogs too.

How often do I need to clean it?

We recommend a full clean once a week and topping up water daily.

Does it need to stay plugged in?

Not necessarily. Hydra is USB rechargeable, so once charged, you're free to move it where you like.

Is it noisy?

Not at all — the motor operates at just 30dB, softer than a whisper.

OniFountain - Flow

Is it suitable for kittens or puppies?

Yes! The low profile and soft flow make it perfect for pets of all sizes.

Can it be used without the filter?

Absolutely – it still circulates the water. But we recommend using the filter for best results.

How often should I clean the pump?

Every 2–3 weeks. Just unplug, rinse the impeller, clear debris, and reassemble

Does it come with a wall adapter?

No, it includes a USB cable. You can plug it into any USB port or USB wall plug.